VIRALEAP

Legal

Refund Policy

This Refund Policy explains how deposits, Orders, Account Credit and refunds work on VIRALEAP. It forms part of our Terms of Service. Nothing in it affects your mandatory statutory rights.

1. Account deposits

Funds deposited into your Account Balance are intended for purchasing Services on VIRALEAP. Unused balance remains available for future Orders.

Deposited funds cannot ordinarily be withdrawn to your original payment method simply because you decide not to use them. This does not override any refund right you have under applicable law or payment regulations.

2. Failed orders

If an Order cannot be fulfilled and is cancelled without any delivery, the full amount charged for that Order is credited back to your Account Balance as Account Credit.

3. Partially completed orders

If only part of an Order is delivered and the rest cannot be, the undelivered portion is credited back to your Account Balance. The credit is proportional: it reflects the share of the ordered quantity that was not delivered, based on the price you paid. The delivered and credited amounts are shown on the Order in your dashboard.

4. Completed orders

Orders completed in line with the purchased Service description are generally not eligible for a voluntary refund. Your mandatory consumer rights remain unaffected.

5. Cancellation requests

Orders already processing cannot ordinarily be cancelled on request. Before processing starts, cancellation may be considered where technically possible, but it cannot be guaranteed. If a cancellation is accepted, the undelivered amount is credited to your Account Balance.

6. Refills

Some Services include refill protection. Whether a Service is refill-eligible, and the coverage period, are set out only in that Service's description. Services without refill protection are not eligible for refills. To request a refill, contact support with your Order details within the coverage period stated for the Service.

8. Duplicate payments and payment errors

Duplicate charges and confirmed payment errors will be reviewed and corrected. Where appropriate, the amount is refunded to the original payment method; otherwise it is credited to your Account Balance.

9. Promotional Credits

VIRALEAP may offer Promotional Credits. They are tracked separately from funds you deposit and do not represent deposited funds.

Promotional Credits may be used only for eligible Services, are not withdrawable as cash and are not refundable to a payment method. Any promotion-specific conditions, including an expiry date if one applies, are disclosed when the credit is issued.

10. Account deletion with a remaining balance

You may permanently delete your account. If your account has a remaining Account Balance, you will see a warning showing the current balance before you confirm. It explains that deletion is irreversible and that the remaining balance, including deposited funds and Promotional Credits, will be permanently forfeited and cannot be restored.

Deletion proceeds only after you explicitly confirm that you understand the remaining balance will be permanently forfeited. Once deletion is complete, the balance is permanently cleared.

This does not affect any mandatory rights that cannot legally be waived under applicable law. If you would rather use your balance first, place Orders before deleting your account.

11. Payment disputes

If you have a problem with a payment, please contact info@viraleap.com first so we can investigate. This does not remove your right to raise a dispute or chargeback with your payment provider.

While a payment dispute is open, we may temporarily restrict use of the disputed amount, and we may take proportionate action on accounts involved in fraud, as permitted by law.

12. Requesting an order review

Contact info@viraleap.com or https://t.me/viraleap. Please include your account email, the Order ID, the Service, the link submitted, and a short description of the issue (screenshots help). We will review requests as quickly as we can.